Why should I know about ITIL ??

Abstract:

You are a die hard coder and loves playing with functions and experimenting with new technology. You have a great application, software or service but fails to deliver it to your clients, partners or to best utilize service of your vendor. Then the problem lies in process and not product.

This is same as someone speaking Urdu in USA and trying to sell bread in Apple electronic store. ITIL provides the foundation for quality IT Service Management through documented, proven processes that cover the entire Service Lifecycle. It is easy for organizations to learn, tailor and implement to suit their environment.

Speaker:

Raj Dudi, works as Software Engineer with ERST Gmbh Hamburg. He has 6 years of expereince and spent most of his experience working with the ITIL process.

Before moving to Germany in Oct 2011, he has worked in India and in US. He has an ITILv3 certification.